It appears that the key word term “phone counseling” can apply to a number of different situations, one like that described in the job application below. By the way, that job has been filled.

Seattle Education jobs

Phone Counseling position -Company: AppleOneLocation: SeattlePosted on: August 19, 2008

Job Description:

Phone based counselor position for a rapidly growing company Downtown Seattle. This position will be assisting people on the phone with committing to a healthier lifestyle. You will be coaching them on life plans, strategies and life changes. It is an ergonomic environment with a great view of the sound. Very friendly and offers great advancement opportunities! You also have the ability to work from home after 90 days of training.

Requirements:

Must have a four year college degree. Sociology or Psychology emphasis preferred.Must have great phone skills and ability to deal with people in stressful situations.

Must have good data entry skills as well as being able to multi-task while navigating a computer system.

Must be fast paced, energetic and enthusiastic.

Must be able to pass a criminal background check.

However, phone counseling is primarily associated with the provision of mental health counseling services.

Phone counselors might be volunteer crisis line workers, coaches like the above, or the mental health kind of phone counselors, and I am sure there are many other designations.

I have heard peers talk about phone counseling for several years, but did not consider it an option for myself until writing and researching phone counseling pages for my counseling website.

That research lead me to other research that indicates that phone counseling has value to clients engaging in it and is also demonstrating some research value for depression, weight loss, smoking cessation, and even PTSD, which I would not normally consider amenable to phone counseling.

Phone counselors may do credit counseling, triage, customer service, and intake counseling.

And your counselor may want you to do some homework to get your success going, which might include reading an excellent book called Brainfit for Life by Simon Evans, Ph.D. and Paul Burghardt,Ph.D. who are neuroscientists at the University of Michigan.

They have culled the neuroscientific literature for information on how we can keep our brain fit, which encourages neurogenesis and neuroplasticity, or the daily growth of new brain cells and the constant rewiring of neurons into new circuits as we learn. (Neuroplasticity).

We keep our brain fit, whether we are phone counselors or phone counselees by attending to the pillars of brain fitness, physical exercise, nutrition including omega 3 fatty acid and antioxidants, sleep, stress managment, and novel learning experiences.

Novel learning experiences are the kind of learning which we experience learning a new language, or a new instrument.

Novel learning also happens with certain of the commercially available computerized brain fitness programs, like Mind Sparke Brain Fitness Pro, Lumosity, and the Posit Science Brain Fitness Program.

An online counselor would be wise to instruct clients to involve themselves with any of those three tools, because the success clients experience will carry over to other areas of their work.

Michael S. Logan is a brain fitness expert, a counselor, a student of Chi Gong, and licensed one on one HeartMath provider. I enjoy the spiritual, the mythological, and psychological, and I am a late life father to Shane, 10, and Hannah Marie, 4, whose brains are so amazing. http://www.askmikethecounselor2.com

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